FAQ's

Frequently Asked Questions (FAQs)

Welcome to AG Shop! We've answered some of the most common questions about shopping with us. If you need further assistance, our customer support team will be happy to help.

1. What products does AG Shop offer?

AG Shop offers a curated selection of beauty products, jewelry, accessories, and women's apparel. We aim to help you discover stylish pieces and everyday essentials for a variety of occasions.

2. How can I place an order?

Browse our collections, select your favorite products, add them to your cart, and proceed to checkout. Enter your shipping and payment information to complete your purchase. You will receive an order confirmation once your order has been placed successfully.

3. Which payment methods do you accept?

Available payment methods are displayed at checkout. Accepted options may include credit cards, debit cards, and other payment methods supported by our store.

4. How long does shipping take?

Orders are typically processed within 1–3 business days. Standard shipping is estimated at 3–7 business days, while expedited shipping may take 1–3 business days where available.

Delivery times are estimates and may vary depending on your location, carrier, and other circumstances. Please review our Shipping Policy for additional information.

5. How much does shipping cost?

Shipping charges depend on your delivery location, selected shipping method, and order details. The applicable shipping cost will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be subject to their stated terms.

6. How can I track my order?

If tracking is available for your shipment, we will send tracking information to your email after your order ships. Please allow 24–48 hours for tracking details to update.

If you have not received tracking information or need assistance, contact our customer support team.

7. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

8. What is your return policy?

Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy and applicable requirements.

Items generally need to be unused and in their original condition. Opened or used beauty products may not be eligible for return for hygiene reasons, except where required by law or where the item is defective, damaged, or incorrect.

Please review our Return & Refund Policy for complete details.

9. How do I request a refund?

Contact our customer support team to initiate a return request. Once your returned item has been received and inspected, we will notify you whether your refund is approved.

Approved refunds are issued to the original payment method. Processing typically takes 5–10 business days after approval, although your payment provider may require additional time.

10. Can I exchange an item?

Exchanges may be available depending on the product, stock availability, and eligibility requirements. Please contact us before sending an item back so we can guide you through the process.

11. What if I receive a damaged or incorrect item?

We're sorry if something isn't right with your order. Please contact us promptly with your order number, a description of the issue, and clear photos where applicable.

We'll review the issue and help determine an appropriate resolution.

12. How do I choose the right clothing size?

Please review the product description and any available size chart before placing your order. If you have questions about sizing or fit, contact our team before purchasing.

13. Are beauty products eligible for return?

For hygiene and safety reasons, opened, used, or unsealed beauty products generally cannot be returned unless they are defective, damaged, incorrect, or otherwise eligible under applicable law.

Please review the product details and our Return & Refund Policy before ordering.

14. How can I contact AG Shop?

If you have questions about products, orders, shipping, or returns, please use the Contact Us page on our website. Include your order number when contacting us about an existing purchase so we can assist you more efficiently.

15. Will my personal information be kept secure?

We take reasonable steps to protect customer information and use Shopify and relevant service providers to help operate our online store. For more information about how your information is collected and used, please review our Privacy Policy.