Shipping Policy

Last Updated: October 18, 2026

At AG Shop, we want your shopping experience to be smooth from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

During busy shopping periods, promotions, or holidays, processing may take a little longer.

2. Shipping Times

Estimated delivery times depend on your location, shipping method, and carrier.

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days, where available

These are estimated delivery windows, not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any available free-shipping promotions will be subject to the terms specified in the offer.

4. Order Tracking

When your order ships, we will provide tracking information by email whenever tracking is available. Please allow 24–48 hours for tracking information to update after the shipping confirmation is sent.

You can use the tracking details provided to monitor your shipment.

5. Shipping Address

Please ensure your shipping address, contact information, and other delivery details are accurate before placing your order.

AG Shop cannot guarantee address changes after an order has been processed or shipped. If you notice an error, contact us as soon as possible.

6. Delayed or Lost Shipments

Although we work to ensure a smooth delivery experience, delays can occasionally occur because of shipping carriers, weather, holidays, or other unexpected events.

If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number so we can assist you.

7. Incorrect, Damaged, or Missing Items

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us promptly with your order number and relevant photos, if applicable.

We will review the issue and work with you to determine an appropriate resolution in accordance with our store policies and applicable law.

8. Multiple Shipments

Depending on product availability and fulfillment arrangements, items in the same order may occasionally ship separately. If this happens, tracking information may be provided for each shipment when available.

9. International Shipping

International shipping availability, delivery times, and costs may vary by destination. Any applicable customs duties, import taxes, or other fees will be handled according to the requirements disclosed at checkout and applicable law.

If international shipping is not available for your location, the option will not be offered at checkout.