Return & Refund Policy

Last Updated: October 18, 2026

At AG Shop, we want you to love your shopping experience. If something isn't right with your order, we're here to help. Please review our return and refund policy below.

1. Return Window

You may request a return within 30 days of receiving your order. To qualify, items must meet the eligibility requirements outlined in this policy.

2. Return Eligibility

To be eligible for a return, items must be:

Unused, unworn, and in their original condition.
Returned with original packaging, tags, and accessories, where applicable.
Accompanied by proof of purchase or an order confirmation.

Beauty Products: For hygiene and safety reasons, opened, used, or unsealed beauty products cannot be returned unless they arrive damaged, defective, or incorrect.

Jewelry: Jewelry must be returned in its original condition and packaging. Items showing signs of wear, damage, or alteration may not qualify for a return.

Women's Apparel: Clothing must be unworn, unwashed, and returned with original tags attached.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

Opened or used beauty and personal care products.
Items marked as final sale or non-returnable.
Gift cards.
Products damaged through misuse or normal wear and tear.

These exclusions do not limit any rights you may have under applicable law.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos where applicable so we can review the situation and help resolve it.

5. How to Request a Return

To start a return, contact our customer support team using the contact details listed on our website. Please provide your order number and the reason for your return.

Do not send items back before receiving return instructions. We will provide the applicable return address and next steps after reviewing your request.

6. Return Shipping Costs

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges may be non-refundable, subject to applicable law and the circumstances of the return.

If your item is damaged, defective, or incorrect, please contact us for assistance with the return shipping arrangements.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days after approval for processing; your bank or payment provider may require additional time.

If your refund has not appeared after the expected processing period, please contact your payment provider or reach out to our support team.

8. Exchanges

If you need a different size, color, or item, contact us to discuss available options. Exchanges are subject to product availability and applicable return requirements.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or shipped.